bfok's Privacy Policy

1 Introduction & Purpose

bfok is a safe and reliable online gaming and betting platform. We place the highest priority on the privacy of our users. This Privacy Policy ("Policy") describes what information we collect when you use bfok's website and related services, how that information is used, and what steps we take to protect your data.

This Policy applies to all registered members, guest users, and anyone who interacts with the bfok platform in any way. We may update this Policy from time to time and will notify you appropriately of any significant changes.

By using our platform, you confirm that you have read this Privacy Policy and agreed to all its terms. If you disagree with any part of this Policy, please contact our support team.

2 What Information We Collect

bfok collects several categories of information. Below is a detailed description of the data we collect:

2.1 Information You Provide Directly

When you create an account or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification — for users aged 21+ only)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Preferred payment method details (bKash, Nagad, Rocket, Upay, or bank account)
• Mailing address

2.2 Automatically Collected Information

When you browse our platform or use our services, some information is collected automatically:

• IP address and device information
• Browser type and operating system
• Time spent on the platform and pages visited
• Data from cookies and similar tracking technologies
• Transaction history and gaming activity

2.3 Information Received from Third Parties

In some cases we may receive information about you from trusted third parties, particularly during the identity verification process and for the purpose of preventing financial fraud.

3 Purpose of Using Information

bfok uses the collected information for the following legitimate purposes:

3.1 Account Management & Service Delivery

We use your information to create, manage, and keep your account secure. This includes identity verification, age confirmation, and providing the services you have requested.

3.2 Processing Financial Transactions

We use your payment information to safely process your deposits and withdrawals. Keeping transactions secure via bKash, Nagad, Rocket, Upay, and bank transfer is our priority.

3.3 Security & Fraud Prevention

We analyse your information to prevent unauthorised access, financial fraud, money laundering, and other illegal activities.

3.4 Responsible Gaming

We are committed to ensuring a safe and responsible gaming experience for our users. We may use your data to monitor your gaming patterns and provide assistance when needed.

3.5 Customer Support

Our 24/7 live chat and email support team uses your information to resolve your complaints and queries.

3.6 Fulfilling Legal Obligations

We may retain and use your information to comply with applicable laws and regulations and to respond to requests from regulatory authorities.

4 Sharing & Disclosure of Information

bfok does not sell or rent your personal information to third parties. However, we may share information in certain circumstances:

• Service Provider Partners: Payment processors (bKash, Nagad, Rocket, Upay, and selected banks) and technology service providers — only the minimum information necessary to deliver the service.
• Legal Obligations: Disclosing information under a court order, a lawful request from law enforcement, or other legal processes.
• Fraud Investigations: Sharing information with relevant authorities to assist in the prevention and investigation of financial crimes.
• Business Transfers: In the event of a company merger, acquisition, or asset transfer, the protection of your information will be maintained in accordance with the terms of this Policy.

5 Cookie Policy

The bfok website uses cookies and similar technologies. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: For the basic operation of the site — maintaining login sessions and ensuring security.
• Functionality Cookies: To remember your preferences and settings, such as language selection.
• Analytical Cookies: To monitor and improve site usage. This information is aggregated and not personally identifiable.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note that disabling cookies may limit some functionality of the site.

6 Data Security Measures

bfok applies industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data exchanged between you and our servers is transmitted through encrypted channels.
• Two-Factor Authentication: An additional verification layer is applied to ensure account security.
• Data Access Controls: Only authorised staff may access your information for specific purposes.
• Regular Security Audits: Regular security audits are conducted to identify and address potential vulnerabilities.
• Secure Data Storage: Your information is stored securely in encrypted databases.

7 Data Retention Period

bfok retains your personal information for as long as necessary to fulfil the relevant purpose or to meet applicable legal obligations.

• Account Information: While the account is active and after closure as required by applicable legal requirements.
• Transaction Records: For the period specified under financial regulations.
• Customer Support Records: For the period necessary for dispute resolution and quality improvement.

Once the retention period has passed, we securely delete or anonymise your information.

8 Your Rights

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If your information is inaccurate or incomplete, you may request a correction.
• Right to Erasure: In certain circumstances you may request deletion of your information (subject to legal obligations).
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team. We will process your request as quickly as possible.

9 Privacy of Minors

bfok strictly provides services only to users aged 21 and above. We do not knowingly collect any information from minors.

If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

10 Third-Party Links & Services

The bfok platform uses certain third-party services (such as payment gateways). These services have their own privacy policies for which we are not responsible.

During payment transactions, you go directly to the bKash, Nagad, Rocket, Upay, or bank platform. The privacy policy of that respective service will apply to your information there.

11 Changes to This Policy

bfok may periodically review and update this Privacy Policy. For any significant changes, we will notify you in the following ways:

• Via a notice published on the website
• By sending a notification to your registered email
• By obtaining your consent at your next login

Continued use of the platform after an update will be considered as your acceptance of the revised Policy.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our dedicated support team:

• 24/7 Live Chat — direct support in Bengali and English
• Email: [email protected]

We take any privacy-related concerns seriously and are committed to providing a resolution as quickly as possible.